In-Call · Real-time on Azure Container Apps
Live Call · Agent Assist
Marcus Bélanger · CTN-8A3F · churn 0.38 · contract ends in 12 days. The copilot listens, hints, and adapts the offer in real time.
On the line
Churn 0.38 · top 3%MB
Marcus Bélanger
CTN-8A3F · BAN 4471 · ON
Monthly charge
$85 → $110
End of contract
12 days
Device age
847 days
Convergence
Wireless only
Contract ExpiryDevice OverdueCancel Intent
Customer Sentiment
Negative
NegativeNeutralPositive
Waiting for call to start…
Ready 00:00
Press Start call to watch a simulated retention save unfold with live copilot hints.
AI Assist
Azure AI Foundry · RAG
AI assist surfaces hints, compliance cues and the next-best offer as the conversation unfolds.
Recommended Next Best Offer
46% accept
Loyalty Upgrade Bundle
New flagship device at $0 down, a 24-month plan renewal, and Home Internet added to converge the account.
MRC retained
$85
Lifts to
$110
Save value
$2,040
Adaptive escalation armed
Add a one-time $15/mo loyalty credit for 12 months.
Added retention cost $180 · triggered by cancel-intent