Retention Cockpit · Daily Scoring Cycle
Save every subscriber
worth saving.
The Interactions Analytics Platform reads every signal on the Operator Network — contract, device, sentiment and usage — to predict which subscribers will churn, explain why, and arm the agent with the next-best offer live on the call.
Subs at risk
2,412
this cycle
MRC exposed
$1.42M/mo
recurring revenue
Save rate
31%
vs 22% today
Holdout lift
+8.6 pts
vs control
Live Network Signal · 1 save in progress
Subscribers at risk
2,412
This scoring cycle · avg score 0.29
Monthly MRC exposed
$1.42M
$17.0M annualised at risk
Projected save rate
31%
with Copilot · 22% baseline today
Holdout lift
+8.6 pts
vs randomised holdout control
Churn by Horizon
Subscribers at risk by predicted time-to-churn
H0Imminent0–7 days
184$109K/mo
H1Near-term8–30 days
642$392K/mo
H2Emerging31–90 days
981$564K/mo
H3Watch91+ days
605$355K/mo
Total flagged this cycle2,412 subscribers
Model Signal Drivers
Global SHAP importance
Contract Lifecycle31%
ctn_days_to_eoc
Device Lifecycle19%
ctn_days_since_hup
CX Friction14%
categ_ban_sentiment_30d
Financial Value12%
ban_flag_no_pay_90d
Convergence10%
categ_converged
Port / Brand History8%
categ_res_vc_bk_30d
Digital Engagement6%
categ_ban_num_app_dates_90d
174 features · 168 in model · XGBoost + SHAP · top 30 explain 85%+
Today's Retention Queue
Ranked by churn probability · 14 subscribers
| Subscriber | Churn risk | Top signal | MRC | Recommended NBO | Status |
|---|---|---|---|---|---|
Marcus Bélanger CTN-8A3F · ON | 0.38 top 3% | Contract Expiry H1 · 8–30d | $85/mo | Loyalty Upgrade Bundle | In Call |
Priya Sharma CTN-7C19 · BC | 0.37 top 4% | Cancel Intent H0 · 0–7d | $72/mo | Same-day Retention Escalation | Queued |
Diego Alvarez CTN-6F02 · QC | 0.34 top 6% | Device Overdue H1 · 8–30d | $95/mo | HUP + Home Internet Bundle | Queued |
Aisha Nasser CTN-5D91 · AB | 0.31 top 8% | Negative Sentiment H0 · 0–7d | $65/mo | Care Escalation + $15 Credit | Queued |
Ethan MacLeod CTN-4A22 · NS | 0.28 top 12% | Port Risk H2 · 31–90d | $110/mo | Retention Match Offer | Queued |
Chloé Tremblay CTN-3B84 · QC | 0.26 top 14% | Contract Expiry H2 · 31–90d | $78/mo | Term Renewal + Data Boost | Queued |